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JAKROO CUSTOM PRODUCTS LIMITED WARRANTY PROGRAM

Our goal at JAKROO is to have high quality gear in your hands as quickly as possible. To ensure your experience with your gear meets expectations, JAKROO offers a limited warranty program.

Please Note: As customized products are unique and/or made to order, all sales are FINAL. No refunds, returns or exchanges will be processed outside of manufacturing defect.

WARRANTY COVERAGE
Please read carefully

In case of an approved warranty claim, JAKROO will repair or replace without charge at our discretion any item that has been returned. Please make sure to read crash replacement program and garment care information. This warranty covers the original owner of a JAKROO product for 1 year from the delivery date of that product.

THIS WARRANTY COVERS:

• Sewing issues such as seam bursting and pulling

• Fabric defects such as runs or cuts in NEW items (must be reported within 48 hours of receipt)

• Zipper failures

• Artwork that is clearly and obviously different than that shown in approval form such as missing logos or design components, logo or panel orientation, for example.

• Incorrectly tagged or labeled items (ie. size, gender, or fit style)

THIS WARRANTY DOES NOT COVER:

• Normal wear and tear

• Product that has been altered or modified by the user

• Minor variation in artwork or color presentation, please be sure to request a test print if coloration or logo clarity at size is essential!

• Wear of fabrics due to extensive normal use such as UV degradation, graphic fading

• Abrasion against Velcro or pack straps

• Abrasion from saddle seams or scuff guards

• Wear and tear from use under wetsuits or lifejackets

• Wear of fabrics due to improper care such as chlorinated pools, bleach, harsh cleaners, dry cleaning

• Damages due to impact or fall (see our crash replacement program!)

CRASH REPLACEMENT POLICY:

Send us a photo of your damaged garment and tell us the story of your ride (we hope you’re ok!) and we’ll replace the garment with an identical one for 50% of the 2-5 item price plus associated tax and shipping.

GARMENT CARE GUIDELINES:

JAKROO Cycling, Nordic, Tri, and Running clothing is made to perform optimally for it’s intended use, not necessarily to last forever.

Following these guidelines will help you get the longest functional use from your gear:

1. Follow washing cycle directions (wash gentle, cold water, hang dry).

2. Avoid chemicals, fabric softeners, and harsh soaps.

3. Rinse after riding, don’t leave your gear dirty if you can’t wash it right away.

4. Turn your gear inside out when washing, and don’t wash with zippers undone or with other items that could abrade your gear like Velcro.

5. Get out there and enjoy your gear!

Enter you warranty claim here
Note: All fields are required!
First Name
*
Last Name
*
*Claimant must be original purchaser or have proof of purchase.
E-Mail
*
*We will use this email to track and update you with the warranty process.
Order Number (ex. US1234-SO, CA1234-SO)
*
*If you can not locate your order confirmation or delivery notice, that is ok, we can look it up other ways.
Product(s) affected
*
*Please identify which product(s) are affected. For example TOUR jersey or SOLAR bib. If your not sure of the name, describe the product. (ex. Long sleeve jersey or arm warmer).
The product(s) is:
*
Gender:
*
Size:
*
*Gender and Size information is located on the INSIDE white label typically sewn in the side seam of the garment
Problems (Check all that applies):
*
Description of warranty issue
*
*Please provide a detailed description of the damaged area. Providing photos of the damaged area(s) will help expedite the warranty process.
Attach a picture:
*
*A picture is worth a 1000 words. Close-ups are even better.