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FREQUENTLY ASKED QUESTION & CUSTOMER SUPPORT
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Artwork & Design
Order & Payment
Production & Delivery
ARTWORK & DESIGN
Do you charge for design work?
Are there any limitations with color?
I have very specific color requirements. Do you match colors?
ORDERING & PAYMENT
What are your minimum order requirements?
How do JAKROO products fit compared to others?
Can I combine Men’s and Women’s sizes for tiered pricing?
What are the payment options?
How much is shipping?
How do I check the status of my order?
My order status shows Pre-Order. What does that mean?
I received a payment notification email. What do I do?
PRODUCTION & DELIVERY
How long will it take to receive my order?
Can I track my shipment?
I received my order but there was a mistake?
My order arrived. I absolutely love it. What’s next?
Can I ship to a PO or APO Box?
Two weeks is fast, but I need it sooner. Do you have an express option?