With DesignLab, you are the designer and there are no fees to use the online design service. We do, however, provide an optional Pro Review service at the time of order placement. For a small fee of $15.00, Jakroo’s Pro Designers will review each of the custom designs on your order and check for the following:
We also provide free Pro Assist design support from within the Design Center that connects you directly with one of our professional designers. Look for the Pro Assist button at the top right of the Design Center. Our designers are there to answer any questions, review your design for accuracy and quality, or provide simple editing support.
If there is any recommended work that would fall outside of the free design support, our designers will let you know in advance, to give you the option to move forward with the services.
Yes, It’s important to understand that colors vary from device to device. The colors on YOUR screen may slightly vary from how those same colors display on another screen. Additionally, the digital RGB representation of colors may vary from how those colors print on physical materials such as fabrics. Our creative team, however, has tried to calibrate the colors to be as close as possible to the actual print colors but a perfect match is impossible.
To address this challenge, a color printed fabric swatch guide of the Jakroo Color palette is available upon request. You can order your free fabric swatch in the Design Center or by contacting a member of our team by email or the online chat.
Color is the most important and critical part of the design. It is impossible to confirm colors using your computer screen as colors vary from screen to screen. To solve this problem and ensure consistency of color, we typically use the Pantone Color system to reference colors. If you do not have access to a Pantone Color Book, we can send you our JAKROO Color Swatch. Conversely, you can send us a printed sample of the actual color you want and our Art Department will determine the equivalent Pantone or JAKROO color match. For more information on color, please contact our office.
With JAKROO, there are NO minimum requirements. Some products, however, may be sold in bundles and will be clearly marked in such cases. Otherwise, all products are sold in single units.
Since designs and patterns vary from company to company, and “fit” is subject to personal opinion, it is very difficult to make a general comparison. Our Customer feedback suggests that our products fit within the range indicated on our body size chart and considered standard industry wide when compared to a variety of competitors. We recommend reviewing the size chart and matching at least 2 out of the three parameters. However, if you want to be absolutely sure, you can request a free Size Recommendation by email or through the online chat service on the website.
You can combine men’s and women’s sizes together only when available on the same product to qualify for a higher tier discount. You cannot, however, combine genders across different products.
Payment for orders is easy! We take all major credit cards, including Visa, MasterCard, American Express, Discover Card, and PayPal. When ordering from your locker or through an On-Demand Team Store, payment will be taken upon placement of your order. When ordering from a Batch-Order Team Store, payment is taken at the close of the ordering period once all applicable discounts have been applied to all items in the store. PayPal is currently not available as a payment method on Batch Order Team Stores.
Orders are shipped direct from our own manufacturing facility in Beijing via FedEx International Priority to your door. A tracking number will be sent to you upon shipment. You can also look up your tracking number on the Order Detail section of “My Account” located at the top right of the site. Shipping is based on the shipping weight of the order and typically varies between $12-30 for orders under 20 pieces. For a detailed shipping cost schedule, please contact our Customer Service Department at 1-800-485-7067 (ext. 2), or contact us via the online chat.
All details of your order(s) are easily accessible via the My Account tab, located at the top right of the screen. Shortly after your order has been successfully placed, the status of Pending Approval will be displayed. During this stage, the Account Team will review the order for any potential concerns. Your will be contacted if we have any questions. Upon approval, the order is moved into production and the status of In Production will be displayed. At this point, your order is in one of the production stages of pre-production, printing or assembly and no cancellations or changes can be made. Once the production is complete, your order enters the fulfillment stage and goes through detailed quality inspection prior to packing and shipment. Upon Shipment, the order status will be displayed as Shipped or Partially Shipped, in the case where the fulfilment is split into separate shipments.
When ordering from a Batch Order team store, the order cut-off date and estimated delivery date are displayed on the store page. All orders placed during the ordering period have a status of Pre-Order. During the pre-order period, you have the option to edit the details of your order. Once the cut-off date has passed, all available discounts are applied to the orders to ensure everyone receives the same low price, orders are locked and payment is taken. Orders have now entered the pre-production phase and display a status of Pending Approval.
When ordering from a Batch Order team store, your payment method is only verified at the time of order placement. Payment, however, is taken after the close of the ordering period which may be up to 2 weeks from the original date of order. During this time, changes in billing address, card validation period, card security protocols, or availability of funds may have occurred with your payment method, triggering an error with processing payment.
To resolve this, please go to your order record in My Account and follow the prompt. Your original order will be cancelled and the items will be automatically placed into your cart, allowing you to place the new order. During this process you will have the opportunity to reenter your payment information and complete checkout.
JAKROO has the fastest delivery time for technical apparel in the world. Order times may vary based on the quantity ordered, and in many cases, may even be delivered in less than 14 days. Estimated delivery dates are posted on our website and on your Order Detail record in My Account. We strongly encourage customers to allow for a few additional delivery days when planning for a date specific event.
While we have optimized our design, ordering and manufacturing processes, we have little to no control over carrier shipping times and potential delays related to customs clearance, weather, or force majeure. We use our best efforts to initiate shipment and meet scheduled delivery dates but cannot guarantee the actual delivery date of your order.
Absolutely. At the time of shipment, you will receive a confirmation email with the details and tracking number of your shipment. By clicking the link in the email, you will be redirected to the shipping carrier page where you can track the shipment. You can also log into your account anytime to track the progress of your order from the moment you order to arrival. If you did not receive your confirmation email, please check your spam filters on your email client or contact us to resend the confirmation.
We take extra special measures at all phases of the production and delivery process to ensure accuracy of your order. However, mistakes can happen and we’ll do our best to make everything right as fast as possible. If you discover an error, please contact JAKROO immediately and have your Order # available.
This is our favorite question! We love making you look good and knowing that we’ve done that makes us really happy as well. Your feedback is also valuable to other visitors and customers like yourself. You will receive a request for feedback several days after receiving your order.
Unfortunately, no. We ship internationally via FedEx International Priority and do not have any way of shipping items to these types of addresses. Please enter a standard residential or commercial address for your delivery.
This depends on how many items you need and when you require delivery. Expedited production fees may apply. Contact our team for details.